Search results (79)
What is Forex?
Trading conditions
Where may I learn about trading on Forex?You may visit our educational resource, where you find a lot of useful information about the Forex market, download trading platform and open a demo account. Trading on demo account is the same as at...
Server crash/connection issues
Technical questions
1. If the server error occurred due to the company’s fault and you sustained losses due to the error, you have the right to send a complaint to the company. Complaints are accepted within two working days from the moment when the case occur...
How to open a demo account?
Trading accounts
In order to open a demo account, you should:- follow the "For beginners" - Open Demo account section;- fill the form at the page by entering:* account owner's full name;* e-mail;* phone number;* country;* account currency;* amount of the ac...
How to open a live account?
Trading accounts
In order to open MT4 trading account, you should:- follow the "For traders" - Account opening section;- read the Public offer agreement and accept it by clicking on the "Accept terms of agreement and confirm that I an 18" button;- fill...
Server connection lost
Technical questions
The platform fails to connect to the server. What should I do?If you see the "No connection" message in the status line in the bottom right corner, please do the following:1. Close the platform and restart it.2. Close the platform, press th...
Profit miscalculation
Technical questions
Why does the profit shown in my trading platform differ from the sum by which the balance has been increased?The point is that in your InstaTrader setups the option to show the deal result in the currency of the order, not in the one of the...
Unable to open position
Technical questions
One of the main reasons why you could fail to open a deal in a trading platform is typing in the investor password instead of the trader password. Please make sure that you enter your trader password in the authorization form.Another common...
Pip value for currencies
Trading conditions
The pip value can be estimated with the help of three methods. It will depend on the trading volume; the choice of calculation method will be reliant on the currency pair:1. If USD is the second currency in a currency pair (for example, EUR...
Trade volume for currencies
Trading conditions
To calculate the transaction size, we need to take into account the following details:- account balance 1,000 RUB;- EUR/USD currency pair;- leverage 1/100.Let us convert RUB in USD.To do this, we need to divide the account balance = 1,000 R...
Pullback trading
Forex education
As a rule, market participants are divided into several groups, each of them prefer their own trading methods. It is hard to say what is the exact ratio of supporters of various methods. However, we tend to think that most traders stick to...